Technical Support

Over 30 Years of Experience for Your Maximum Efficiency
 

With over thirty years of experience, Il Disgelo offers a fast, reliable technical support service for any brand of equipment. We guarantee preventive, corrective, and predictive maintenance, with calibrations certified by state-of-the-art Accredited Accredia instruments, according to the UNI EN ISO 9001:2015 standard.

Our warehouse stocks over 2,000 spare parts, and with a fleet of 12 fully equipped vans, we can intervene quickly, minimizing downtime. Furthermore, all spare parts come with a 12-month warranty, an exclusive advantage in the market.

Scheduled maintenance is flexible: you can choose among 4 options or customize the service according to your needs, always ensuring efficiency and peace of mind.


Customized Support Packages

 

Basic
Preventive maintenance with 1-2 inspection visits, safety checks, component wear inspections, refrigerant leak detection, and equipment logbook issuance. Includes discounts on extraordinary repairs.

Support
All Basic services, plus 2 to 4 extraordinary interventions included with no limits on hours or fixed fees, plus additional discounts on repairs.

No Problem
Unlimited extraordinary interventions with a guaranteed response within 24 hours from the call, for maximum peace of mind and speed.

Carnet Assistance
Packages of 4, 6, or 8 calls valid for 12 or 24 months, with intervention within 48 hours. Full coverage of labor and call-out fees, with no limits on hours or travel.


Tailored Solutions and Widespread Coverage

 

Besides the standard packages, we create custom contracts based on your needs and equipment fleet, with guaranteed fast interventions (within 24 or 5 hours). Full Service formulas are available, including materials, for hassle-free management.

We mainly operate in Piedmont, Liguria, Emilia Romagna, and Lombardy, but cover all of Italy through direct technicians and Assistance Centers trained to our standards. We also offer international support in countries such as China, France, Germany, India, Brazil, and many others.

 

Contact us to discover the package best suited to you and keep your equipment always performing at its best!

 

AT YOUR FULL DISPOSITION

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